Developing a customer-focused mindset

IOOS - Customer-Focused Activities

Integrated Ocean Observing System (IOOS) customer projects are designed to initiate, extend and adopt IOOS data management and communication, observing or modeling and analysis components to add value to customers and subsequently provide information about the value of an integrated ocean observing and modeling system that is coupled and managed as a system, rather than individual sources of da...

Customer Focused Supply Management

Customer-focused and Service-focused Orientation in Organizational Structures

Purpose of this paper The paper provides a better understanding of the interrelatedness of customer and service orientations in the organizational structures of capital goods manufacturing companies. Design/methodology/approach A qualitative, multi-case research design was employed using 36 European capital goods manufacturing companies. Findings This article explored four different patterns of...

QFD for Customer-Focused Requirements Engineering

In this article an overview of the state of the art of QFD in software development or also called Software QFD is given. The differences between classic QFD in manufacturing industries and Software QFD are described. Following certain software specific QFD models (Zultner, Shindo, Ohmori, Herzwurm and Schockert), which can be considered as the most appreciated ones in theory as well as in pract...

Design of a product-focused customer-oriented process

In an increasingly dynamic world where both needs and technologies are changing rapidly, there is a requirement for whole-life Customer-oriented Processes (CoPs) for software systems and software development. In the pursuit of delivering 'fit for purpose' systems, the design of a CoP requires an holistic approach to understanding, engineering, managing and evolving the system and software needs...